Terms & Conditions

Welcome to Sanmali Beach Hotel. These Terms & Conditions govern your use of our website, booking services and hotel facilities. By accessing our website, making a reservation or staying at Sanmali Beach Hotel, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. General Information

Sanmali Beach Hotel provides accommodation, dining and related hospitality services to guests.

These Terms & Conditions apply to:

• Visitors to our website.
• Guests making reservations through our website or other booking channels.
• Guests staying at the hotel.
• Users of hotel facilities and services.

Sanmali Beach Hotel reserves the right to update these Terms & Conditions from time to time. The latest version will be published on this website.

2. Reservations and Bookings

• All reservations are subject to room availability.
• Guests must provide accurate and complete information when making a reservation.
• A reservation is considered confirmed only after confirmation has been issued by Sanmali Beach Hotel and any required deposit or payment has been received.
• Guests are responsible for ensuring that the information provided during the booking process is correct.
• Sanmali Beach Hotel reserves the right to cancel or decline a reservation where the information provided is inaccurate, fraudulent or otherwise invalid.
• Special rates, promotional offers and packages may be subject to additional terms and conditions.

3. Room Rates and Payments

• Room rates are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
• Rates may vary depending on room type, booking dates, availability, promotions and applicable taxes or charges.
• The total price and applicable charges will be communicated during the booking process.
• Guests are responsible for payment of all charges associated with their reservation and stay.
• Additional services or expenses incurred during the stay may be added to the guest's final bill.
• Payment methods accepted by the hotel may include cash, credit cards, debit cards and other payment methods specified by the hotel.

4. Check-In and Check-Out

• Guests may request early check-in or late check-out, but these requests are subject to availability and may incur additional charges.
• At check-in, guests may be required to present a valid passport, national identity card or other government-issued identification.
• The hotel reserves the right to refuse check-in if the guest cannot provide the required identification or payment.

5. Cancellation Policy

Unless a different cancellation policy is stated during the booking process:

• Reservations may be cancelled up to 48 hours before the scheduled check-in date without a cancellation charge.
• Cancellations made less than 48 hours before check-in may be subject to a charge equivalent to one night's accommodation.
• Non-refundable reservations cannot be cancelled for a refund.
• Promotional rates and special packages may have different cancellation conditions.
• Guests should review the cancellation conditions applicable to their specific reservation before completing the booking.

6. No-Show Policy

If a guest does not arrive on the scheduled check-in date and has not cancelled the reservation according to the applicable cancellation policy, the reservation may be treated as a no-show.

A no-show may result in a charge equivalent to one night's accommodation or another amount specified in the applicable booking conditions.

7. Children and Additional Guests

• Children are welcome at Sanmali Beach Hotel.
• Children under 5 years of age may stay free when sharing existing bedding with a parent or guardian, subject to room occupancy limits.
• Additional guests or extra beds may be subject to additional charges.
• Guests must provide accurate information regarding the number of guests and children's ages when making a reservation.
• Maximum occupancy limits for each room must be respected.

8. Guest Responsibilities

Guests are responsible for:

• Providing accurate information when making a reservation.
• Following hotel rules and safety instructions.
• Respecting hotel staff, other guests and hotel property.
• Keeping their room and hotel facilities in reasonable condition.
• Paying all charges incurred during their stay.
• Informing hotel management promptly of any damage, loss, or issue affecting their room or stay.

9. Guest Conduct

Guests must behave in a respectful and responsible manner while on hotel premises.

The following activities are prohibited:

• Excessive noise or behavior that disturbs other guests.
• Illegal activities.
• Threatening, abusive or violent behavior toward staff or guests.
• Deliberate damage to hotel property.
• Smoking in designated non-smoking areas.
• Misuse of hotel facilities.
• Bringing prohibited or hazardous items onto the property.
• Any activity that creates a health, safety, or security risk.

Where a guest's behavior materially affects the safety, security or comfort of other guests or hotel staff, Sanmali Beach Hotel reserves the right to take appropriate action, including asking the guest to leave the property.

10. Damage to Hotel Property

Guests are responsible for any loss or damage to hotel property caused by themselves or members of their party, excluding reasonable wear and tear.

Sanmali Beach Hotel may charge the guest reasonable costs for:

• Repairing damaged property.
• Replacing lost or damaged items.
• Excessive cleaning.
• Other reasonable expenses resulting from damage caused by the guest.

The hotel may request payment for such costs before or after the guest's departure.

11. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Sanmali Beach Hotel will take reasonable measures to maintain the security of its premises but is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

Guests are encouraged to keep valuable items secure and use any safety deposit facilities provided by the hotel.

Any lost property found on the hotel premises will be handled in accordance with the hotel's lost-and-found procedures.

12. Hotel Facilities and Services

Hotel facilities and services are provided subject to availability.

Facilities may occasionally be unavailable because of:

• Maintenance or repairs.
• Weather conditions.
• Safety or security requirements.
• Utility interruptions.
• Events beyond the hotel's reasonable control.

Sanmali Beach Hotel reserves the right to modify, suspend or temporarily close facilities when reasonably necessary.

13. Website Information

We make reasonable efforts to ensure that information published on the Sanmali Beach Hotel website is accurate and up to date.

However, information such as:

• Room photographs.
• Room descriptions.
• Prices.
• Facilities.
• Availability.
• Services.
• Operating hours.

may change from time to time.

Photographs are provided for illustrative purposes and may not always represent the exact room or facility allocated to a guest.

14. Website Use

You agree to use the Sanmali Beach Hotel website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce viruses, malware or other harmful material.
• Copy, reproduce, or misuse website content without permission.
• Interfere with the operation or security of the website.

Sanmali Beach Hotel reserves the right to restrict or terminate access to the website where misuse is suspected.

15. Third-Party Services and Links

Our website may contain information about or links to third-party services, including booking platforms, transportation providers, tour operators, payment providers or other external websites.

Third-party services are independent from Sanmali Beach Hotel and may be governed by their own terms and conditions and privacy policies.

Sanmali Beach Hotel is not responsible for the content, availability, policies or services provided by third-party websites or providers, except where otherwise required by applicable law.

16. Privacy

Sanmali Beach Hotel respects the privacy of its guests and website visitors.

Personal information collected through our website, reservations, or hotel services is handled in accordance with our Privacy Policy.

For information about how we collect, use, store and protect personal information, please refer to our:

17. Intellectual Property

Unless otherwise stated, the content available on the Sanmali Beach Hotel website, including text, photographs, logos, graphics, designs, and other materials belongs to or is used with permission by Sanmali Beach Hotel.

You may not reproduce, modify, distribute, publish or commercially use our website content without prior written permission, except where permitted by applicable law.

18. Limitation of Liability

Sanmali Beach Hotel will take reasonable steps to provide its services safely and professionally.

To the extent permitted by applicable law, the hotel will not be responsible for loss, damage, delay or expense resulting from circumstances beyond its reasonable control or from a guest's failure to comply with these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Sanmali Beach Hotel will not be responsible for any failure or delay in providing services caused by circumstances beyond the hotel's reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters.
• Severe weather.
• Floods.
• Fire.
• Epidemics or pandemics.
• Government restrictions.
• Civil disturbances.
• Power or utility failures.
• Transportation disruptions.
• Other unforeseen events beyond the hotel's reasonable control.

20. Complaints and Disputes

Guests are encouraged to contact hotel management as soon as possible if they have a complaint or concern regarding their stay.

Sanmali Beach Hotel will make reasonable efforts to investigate and resolve complaints fairly and promptly.

Guests should provide relevant details and supporting information where appropriate.

21. Changes to These Terms

Sanmali Beach Hotel may update these Terms & Conditions from time to time to reflect changes to our services, policies, legal requirements or business practices.

The updated version will be published on this website with a revised Last Updated date.

Your continued use of our website or services after changes have been published may constitute acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Sri Lanka, unless otherwise required by applicable law.

23. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to remain in full force and effect.

24. Contact Us

If you have any questions about these Terms & Conditions, reservations or our hotel services, please contact us.